Effective Date: 22nd June 2023
Thank you for visiting our website. This Refund Policy explains the terms and conditions under which refunds are provided for purchases made on our website. Please read this policy carefully before making any purchase. By making a purchase on our website, you acknowledge that you have read and understood this Refund Policy.
1. Refund Eligibility
1.1 Products and Services: We offer various products and services on our website. Refund eligibility depends on the type of product or service purchased. Some products or services may be eligible for a refund while others may not. Please refer to the specific product or service description or contact our customer support for refund eligibility details.
1.2 Digital Products: Due to the nature of digital products, such as downloadable software, ebooks, or digital memberships, refunds may be granted only under exceptional circumstances. If you encounter any issues with a digital product, please contact our customer support, and we will do our best to resolve the problem.
1.3 Physical Products: If you have purchased a physical product from our website, you may be eligible for a refund within 7 days from the date of purchase. The product must be unused, in its original packaging, and in the same condition as when received. Please note that shipping and handling charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error.
1.4 Initiation: If you have purchased a service from our website, such as consulting or coaching, refund eligibility will be determined on a case-by-case basis. Please contact our customer support to discuss your situation, and we will assess whether a refund can be provided.
2. Refund Process
Services: To request a refund, you must contact our customer support within the eligible refund period specified for the product or service you purchased. You may be required to provide proof of purchase, such as an order number or receipt, along with any additional information requested by our customer support team.
Evaluation: Once we receive your refund request, we will review it to determine whether you meet the refund eligibility criteria. We reserve the right to refuse refund requests that do not comply with our refund policy.
Refund Issuance: If your refund request is approved, we will initiate the refund process within 2 days. Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon. Please note that it may take 5 - 7 working days for the refund to be reflected in your account, depending on your payment provider.
3. Non-Refundable Items
The following items are generally non-refundable:
- Gift cards or vouchers.
- Digital products that have been downloaded or accessed.
- Services that have already been provided or partially completed.
- Products that have been used, damaged, or are not in their original condition.
- Customized or personalized products.
4. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates or modifications.
If you have any questions or concerns regarding this Refund Policy, please contact through our contact page.